Sluit

About us

In 2015, Barbara D'haene and Nathalie Niclaus founded the patient management company Akcelis. 

 

Early 2020 Akcelis was acquired by Pivotal. Founded in 2001, Pivotal is a leading full-services CRO offering services to the healthcare industry across Europe. 

 

After the acquisition Akcelis was renamed to Pivotal Patient Journey.

 

Today, Pivotal Patient Journey offers services throughout Europe and the US. 

By engaging with patients, the company brings value to the pharma and medical device industry. Our client portfolio consists of top 10 pharma companies, mid-sized (bio)pharma, medical device companies, CROs, and phase I units.

 

International projects have been conducted in several therapeutic areas: oncology, neurology, immunology, ophtalmology and many more.

 

 

Our team

 

Our team consists of highly trained and scientifically educated profiles going from project managers, project assistants, quality manager to security manager and IT developers. All project teams are assigned based upon their experience and knowledge.

Our mission

Our mission is to accelerate and support clinical research by offering innovative patient recruitment strategies and communication services. With our high-quality services and flexibility we aim to become a key player for patient recruitment across Europe and the US.

We respond to the high demands of 'patient empowerment' with efficient direct-to-patient communication strategies. By offering these services we educate people and provide them easy-to-understand (medical) information. Our mission is to support the general public in understanding their health needs.

Our clients

Pivotal's Patient Journey client portfolio consists of top 10 pharma companies, mid-sized (bio)pharma, medical device companies, CROs, University hospitals, phase I units, and private practices.

We conducted international patient recruitment projects in the areas of oncology, neurology, immunology, ophtalmology, rheumatology and many more. 

Patient survey and communication projects have been rolled out in rare disease areas.

Our clients have choosen for us because of our flexible, high-quality and well-designed processes. Our patient journey project teams implement a proactive approach when collaborating with the client teams. 

 

Memberships & partners

What our clients say

Prof. John Marshall

Pioneer of laser eye surgery

"

An invaluable service to a start-up company

As a non-clinician but an individual with 50 years plus in the field I congratulate you all your efforts on our behalf. I was instrumental in founding the retinitis pigmentosa, RP foundations fighting blindness and therefore have had a vast experience of working with patients and patient groups. I think you have provided an invaluable service to a start-up company and I will certainly be promulgating your name and company in my many interactions with start-ups in the field.
"
Prof. Dr. Vance Thompson

ophthalmologist, principal investigator and medical monitor lead in many FDA-monitored clinical trials

"

Impressive

The patient recruitment process has been very impressive, and I have learned a lot through your company and your C-Lys patient platform. You are making the world of research a better place with your company and your ways.
"
Benjamin Boinem

General Manager, A.T.C Pharma

"

500 referred candidates

ATC Pharma is constantly looking for healthy volunteers to participate in early phase clinical trials. They broadened our way of reaching our target groups and really helped us in our ever challenging recruitment campaigns. More than 500 candidates have been prequalified, which gives us the opportunity to quickly enroll the requested number of volunteers into our Sponsors’ trials
"
Prof. John Marshall

Pioneer of laser eye surgery

An invaluable service to a start-up company

As a non-clinician but an individual with 50 years plus in the field I congratulate you all your efforts on our behalf. I was instrumental in founding the retinitis pigmentosa, RP foundations fighting blindness and therefore have had a vast experience of working with patients and patient groups. I think you have provided an invaluable service to a start-up company and I will certainly be promulgating your name and company in my many interactions with start-ups in the field.
Prof. Dr. Vance Thompson

ophthalmologist, principal investigator and medical monitor lead in many FDA-monitored clinical trials

Impressive

The patient recruitment process has been very impressive, and I have learned a lot through your company and your C-Lys patient platform. You are making the world of research a better place with your company and your ways.
Benjamin Boinem

General Manager, A.T.C Pharma

500 referred candidates

ATC Pharma is constantly looking for healthy volunteers to participate in early phase clinical trials. They broadened our way of reaching our target groups and really helped us in our ever challenging recruitment campaigns. More than 500 candidates have been prequalified, which gives us the opportunity to quickly enroll the requested number of volunteers into our Sponsors’ trials

Find out what we can do for you!

Contact us
Or call +49 174 4041 572