Version 2.0 - This page was last modified on 20 MAY 2020.


This privacy statement explains how Pivotal Patient Journey (hereinafter – we) handles personal data collected on our website. We value your trust and want to make sure that you understand our policies and practices regarding the data protection. Therefore, we encourage you to read this privacy statement.


1. We commit to protect your personal data

We are committed to protect the security and confidentiality of your personal data. We use appropriate technical and organisational measures in such a manner that personal data processing will meet the requirements of the national and European Union laws and will ensure the protection of your rights.

If you have any questions about how we handle or protect your personal data, please do not hesitate to contact us:


2. What personal data we collect

  • We collect the personal data you provide by filling in the contact form on our website. This personal data includes:
  • Name
  • E-mail address
  • Company name
  • Phone number
  • Other personal data you chose to provide to us
  • We also collect your personal data through the use of cookies on this website. Please consult the following page for more information: COOKIES
  • We also collect personal data using the chat application on our website powered by Drift. Consent is asked by the application before initial submission.


3. Why we collect, store and use your personal data

Your personal data is used to get in touch with you to answer your message.


4. How long we keep your personal data

We will not retain your personal data for longer than it is necessary to fulfil the purposes outlined in this privacy statement. Your personal data will be deleted after 2 years.


5. To whom we will disclose your personal data

We will not disclose your personal data to any third party, including third parties outside the EU / EEA, except for the data you submit to the chat application on the website. Drift collects, processes and stores Personal Data about people who chat with via Drift. Drift does not sell any Contact Data collected on behalf of us or market Drift Services to our site visitors.


6. Your rights

You have the right to:

  • Request access to the personal data we have from you;
  • Request a rectification, erasure, restriction of processing of your personal data;
  • Object to processing;
  • Data portability (meaning to request your data to be transferred to another organization in machine readable standard format);
  • Withdraw you consent at any time;
  • File a complaint with a relevant supervisory authority.


To exercise these rights - see the contact details below. After verifying your identity and applicability criteria, we will do everything reasonably possible to comply with the request unless it will require completely unreasonable measures (e.g. technically or organizationally virtually impossible or extremely costly). We may refuse to process requests that are unreasonably repetitive or systematic. All requests are handled within one month (30 calendar days) after receiving them.


7. Our contact details


8. Changes

This privacy statement is in line with the use and capabilities of our website. It is possible that we may change our privacy statement. When we publish changes to our privacy statement, we will change the date of the "last update". We encourage you to read our privacy statement periodically.